Business Services & BPO

We provide and develop superior insight to the winning business models in complex, people-oriented businesses - often the subject of multi-year outsourcing contracts, a complicated arena with many examples of failure.

At OC&C, we work with public and private clients in five key areas:

  • Infrastructure services including Facilities Management, Construction, Building Products, Social Housing (eg repair and maintenance work) and Waste Management
  • Business Process Outsourcing services such as legal services, claims management, HR and recruitment services
  • B2B2C services, eg Automotive services such as breakdown recovery, meter-reading, ‘High Street’ services (eg pets, dentistry, funeral services), or B2G services such as Healthcare
  • Speciality Finance services, including debt collection, rent-to-buy, pawnbroking and bailiff work

We offer highly experienced, specialist teams that lead the market in developing strategy and commercial effectiveness for service organisations.

We provide and develop superior insight to the winning business models in complex, people-oriented businesses