Nicholas works with clients in B2C and B2B2C services industries, with particular expertise in automotive services, travel and leisure.
He also leads much of OC&C’s work across industry sectors in workforce optimisation and customer service strategies. Beyond that, Nicholas works with a select group of private equity clients at the point of transaction and especially supporting them in post-acquisition value realisation.
Education & Prior Experience
- Masters in Physics, Oxford University
"We love nothing more than getting our sleeves rolled up with our clients to create and implement a strategy that truly delivers for them."
Hitting the brakes
Our 3rd annual Speedometer report follows up our research in 2019 and 2021. We have drawn on a survey of over 9000 consumers across 8 countries (USA, Germany, France, UK, Netherlands, Italy, China, Australia) to understand the underlying disruptive trends affecting the automotive industry.
Battery late than never
The world of automotive, like many others, has been profoundly affected by COVID-19. But the automotive sector was already undergoing a period of unprecedented change in how, where, and what consumers want to buy
Pricing contortions at Uber and the regulated end game
Uber's efforts to comply with California's new employment regulations - and prove that Uber is a tech platform, not a taxi firm - are entertaining to watch
Unlock the keys to the future of car ownership
Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere
Smartphone addicts and the reversing trend of driving safety
You read a lot about the zero-collision nirvana of autonomous driving, but cars have been getting safer for a long time
Reclaiming the commons - government's increasing role in mobility
Two news items today highlight that the boom in mobility is causing a tragedy of the commons: increased congestion on the roads and at the curbside.
AVs allow proposition reinvention, not just driver automation
As Henry Ford may have said: "If I had asked people what they wanted, they would have said faster horses"
Capping Uber numbers in NYC: the first of a wave of regulatory interventions?
Taxi regulations exist for a reason – to balance the needs of different constituencies: passengers, taxi operators, drivers, other road users and residents
Subscribing to Uber? What's the taxi equivalent of Prime's free delivery
Lyft are rolling out the subscription package they have been trialling for a while. It's focused on bundles for heavy users, selling $15 off 30 rides (worth $450) for $200