Are you good enough?
Key insights into the substantial strategic challenges faced across the international retail landscapeterça-feira, 17 de janeiro de 2012
Retailers have traditionally thrived by making choices. Some retailers would offer low prices, others great service, others huge range. Successful retailers made trade-offs in a way that both delivered great customer satisfaction and created successful businesses.
No-one going to Aldi expected choice or service; but they did expect the lowest possible prices. By contrast, shoppers at Albert Heijn were willing to pay a little extra in order to have a pleasant store environment and access to products and expertise not available elsewhere. But shoppers are changing, and the winning retailers are recognising this. Increasingly shoppers want it all. In the ‘mature markets’ of Western Europe and North America, shoppers are refusing to accept the traditional trade-offs...
Marrying the dragon
In recent years, China has played a greater and greater role in the cross-border merger and acquisition market. Outbound M&A activities have been accelerating since 2008. By 2011, the value of outbound M&A transactions has exceeded that of inbound by 70%
The good, the bad, and the ugly
The Christmas trading period this year may not have been a total wipeout, but it was a big disappointment for many retailers. And the stores sector is not out of the woods yet
Top of the shops
The OC&C Proposition Index is a major piece of consumer research conducted annually, measuring shopper perception of the strength of different retail propositions