Nicholas Farhi

Senior Leadership

Nicholas与B2C和B2B2C服务业内的客户合作,在汽车服务、旅游和休闲业内具备尤为深厚的专长。

他也领导了OC&C在工业领域的大量业务,涵盖从劳动力优化到消费者服务战略的各个方面。另外,Nicholas也曾与私募股权基金合作,协助交易的进行和交易后的价值实现。

教育与先前经验

  • 牛津大学物理学硕士

相关出版物

Unlock the keys to the future of car ownership

Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere

Going places

Times have been particularly tough for Travel, Transport and Logistics (TTL) operators, with the profits of leading brands such as Holiday Inn, Hertz and DHL all coming under pressure from recession and structural changes to their industries

The fog is lifting

For decades, customer service has been poorly understood – an afterthought to the proposition, a cost to be managed, or worse a series of independent and uncosted decisions which add up to an unplanned customer service experience

Consolidation prize

B2C Services is big business – around £80bn in the UK alone – but in contrast to retail, most B2C services markets are highly fragmented: the top players in aggregate often account for less than 20% of share, and independents thrive

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