Opinion: Never again should we accept the notion of non-essential workers
It took a global pandemic to prompt society to reflect on the importance of work performed not only by healthcare and home care providers, but by delivery drivers, grocery store employees and other critical but modestly paid workers.
Four sustainability myths: are they holding your business back?
The Covid-19 crisis has elevated the importance of sustainability, but we must banish old thinking to build back better, writes Deidre Sorensen.
Hitting reset on luxury fashion
The luxury fashion industry is undergoing an important phase of transformation, initiated before the pandemic and now accelerated by it.
The future of retail in Hong Kong
Hong Kong has lost its status as the ultimate shopping destination for Chinese tourists
Opinion: The new channel split is buying vs shopping
Online retail took a big step forward during lockdown but it still cannot capture the experience of shopping, while physical retail faces its own post-pandemic challenge
How to win the retail sustainability game in 2020
Consumer attitudes to ethical consumerism are unrecognisable from a decade ago. In 2010, the public agenda was just beginning to shame the likes of the fur trade. But now, the far-reaching topic of ‘sustainability’ tops the CEO’s agenda
It's the uncertainty not the hardship that's so difficult
It's hard to find the right hyperbole to describe these extraordinary times that we find ourselves in. Today more than a quarter of the world's population are operating under lockdown with this number continuing to escalate rapidly
Opinion: Coronavirus accelerates us to a retail tipping point
In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer term may seem impossible, or at least deferrable. But in many ways, it is even more important
The perils of short-term reward
The blindingly obvious statement that many established retailers have failed to react decisively enough to structural shifts in the industry risks overlooking a more profound question
What HK should do to enhance image as shopping paradise
We have now seen ten consecutive months of double-digit year-on-year retail sales declines in Hong Kong. Retailers are wondering if there will be a recovery soon and how much recovery they can expect
Making life sustainable
The 10th edition of our annual survey on how the world’s consumers rate their leading retailers marks the most volatile year of change in retailer ratings in its history
What’s in store for retail analytics?
At OC&C we’re increasingly deploying our big data analytics capability in Retail. As we support retailers with analytics, we’re looking at what’s new and what’s to expect in the next 12 months
What does COSTCO's successful debut in China tell us about today's retail market?
So far China has been a very challenging market for global retailers. As our China retail expert and partner Jack Chuang commented - it is hard for foreign retailers to fully localise a well-proven 'home' market model for China
Making plus size profitable
Plus sized clothing is one of the fastest growing sectors in UK fashion retail, but it is not without challenges
Opinion: Stores can beat online by avoiding tyranny of choice
Bricks-and-mortar retailers who want to beat the online giants could do worse than listen to the wisdom of philosophers like Kierkegaard – or Homer Simpson – says Michael Jary