The era of the dynamic menu is upon usDienstag, 26. März 2019
McDonald's $300m acquisition of an Artificial Intelligence company heralds a new era in the way in which food menus will be adjusted and optimised in real time.
The application of artificial intelligence (or even human intelligence) in real time allows for some obvious optimisation of the menu to reflect weather patterns or local buying behaviours.
More interestingly, the ability to flex the menu to focus customers choice on easy to produce items, or higher margin products creates huge opportunity for optimisation.
With 68 million customers per day small improvements in efficiency or margin clearly yield massive prizes - and from a McDonald's perspective this more than justifies a $300m investment.
It will be interesting to see if customers notice that their choices are more actively being guided by these dynamic changes to menus, or if they continue to be blissfully unaware of the artificial intelligence steering their behaviour.
Of course as a standalone investment, Dynamic Yield is probably a fairly safe bet too - participating in one of the highest growth parts of the tech market.
So it seems to be a far sighted and strategic move all round!