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To be a customer centric retailer, management has to let the customer\u2019s perspective cascade down through every aspect of the organisation from designing store formats to devising store labour models that provide the level of service that customers value most<\/p>\n","protected":false},"featured_media":57602,"template":"","categories":[120],"class_list":["post-57601","report","type-report","status-publish","has-post-thumbnail","hentry","category-retail-de"],"acf":[],"yoast_head":"\nStop, look, listen | OC&C Strategy Consultants<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.occstrategy.com\/de\/report\/stop-look-listen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stop, look, listen\" \/>\n<meta property=\"og:description\" content=\"To be a customer centric 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