Nicholas Farhi

Senior Leadership

Nicholas works with clients in B2C and B2B2C services industries, with particular expertise in automotive services, travel and leisure.

He also leads much of OC&C’s work across industry sectors in workforce optimisation and customer service strategies. Beyond that, Nicholas works with a select group of private equity clients at the point of transaction and especially supporting them in post-acquisition value realisation.
 

Education & Prior Experience

  • Masters in Physics, Oxford University
"We love nothing more than getting our sleeves rolled up with our clients to create and implement a strategy that truly delivers for them."

Related publications

Life in the fast lane

The world of automotive is in a period of unprecedented change: subscription models, car sharing, electric and autonomous collectively will transform the landscape for all companies in the automotive value chain

Stop or go

The world of automotive is changing, and fast. The advent of subscription models, mobility, car sharing, electrification and autonomous are all potential disruptions viewed as an opportunity by some and a worry or threat by others

Going places

Times have been particularly tough for Travel, Transport and Logistics (TTL) operators, with the profits of leading brands such as Holiday Inn, Hertz and DHL all coming under pressure from recession and structural changes to their industries

The fog is lifting

For decades, customer service has been poorly understood – an afterthought to the proposition, a cost to be managed, or worse a series of independent and uncosted decisions which add up to an unplanned customer service experience

Consolidation prize

B2C Services is big business – around £80bn in the UK alone – but in contrast to retail, most B2C services markets are highly fragmented: the top players in aggregate often account for less than 20% of share, and independents thrive

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