Nigel has dedicated more than a decade at OC&C, focusing on B2B Services businesses, covering both blue-collar activities such as facilities management and construction, as well as in white-collar markets including BPO, legal services and debt recovery.
He has a particular interest in customer segmentation and proposition development, working with clients in the UK, Europe and the US to help them develop winning positions.
Nigel has co-authored thought-pieces on topics such as Facilities Management and European B2B Services, he writes OC&C’s annual Credit Management and Debt Collection Index, as well as presenting at a range of industry conferences.
Education & Prior Experience
- BA Geography, Oxford University
- MSc Social Geography, Bristol University
- PhD Historical Geography, Cambridge University
"In B2B markets, the rules of the game are often still being written, so there is real scope for strategy to make a difference, we work with clients to find genuine differentiation and make a real impact on the bottom line."
B2B distributors must change their operating model to survive, let alone thrive
One-click ordering has transformed the way customers shop in the B2C space, and the same change is coming to many B2B distributor segments most notably “industrial” and “construction” related products
Sink or swim
Too many of the world's leading B2B Services firms are at risk of revenue and margin decline - and only a few are acting with sufficient aggression to pursue their next wave of profitable growth
The B2B Services sector is diverse but contains some of the world’s most successful businesses. Leading players are capitalising on waves of outsourcing
Moving into the fast lane
The B2B Services sector is a huge and profitable market, but poorly understood, and typically given much less attention than more mature consumer-facing industries. As a result, grasping the realities of how this sector functions can be a source of tremendous value