John works across consumer facing industries, with a focus on retail, leisure and consumer finance
He supports corporate client growth, transformation and customer strategies, notably helping clients build loyalty and lifetime value with their customers. He also supports Private Equity diligence in retail and leisure, and execution of post-acquisition value creation plans.
Loyalty programmes have long been used as a mechanism to secure customer loyalty and many have become significantly more sophisticated in recent years. Our latest insight unpicks what it takes to generate value from a loyalty programme across the Retail, Travel and Hospitality sectors.