Multi-category retailers continue to face a variety of challenges including footfall decline, rapid digital disruption, and increasing expectations of service and convenience from the consumer.

We work together with 'big box' retailers, department stores, and digital platforms to tackle the key questions facing senior management teams. Our projects in this space can often involve significant changes to business strategy for our clients: we're confident tackling difficult questions and approaching difficult answers.

Our expertise in the space includes:

  • Customer segmentation and brand positioning
  • Operating model re-design
  • Category strategy development and commercial optimisation
  • Store experience, service model, and labour optimisation
  • Digital strategy and proposition development
Our projects often involve significant business change: we support pursuit of commercial opportunities by stopping unprofitable activities

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