Retail

Retail is one of OC&C’s longest-standing strengths –as recognized by our team achieving the highest possible score in the Financial Times' UK Leading Management Consultants 2018. We collaborate globally to serve clients of all varieties and sizes, from multinational grocery giants through to nascent online category specialists:

  • Our grocery team partners with market leaders in the UK and around the world to deliver strategic, transformational, and operational projects. Our clients tell us they see us as their 'go to' thought partner for the key strategic and commercial issues they face.
  • In apparel, we bring experience from across the value chain to help retailers successfully address consumers' rapidly evolving expectations. By taking a holistic view of proposition and supply chain, we deliver recommendations tailored to both client and customer.
  • Multi-category: We work together with 'big box' retailers and department stores to tackle the key questions facing senior management.  Our experience covers a broad spectrum of questions including Category Strategy, Operating Model Re-Design, and International Expansion.
  • Specialty & Luxury: We have deep expertise across the broad spectrum of categories within retail, ranging from Discount to Luxury, and from Juvenile to Pets.
  • Disruptive Digital Models: Routes to market are changing fast: platforms, social shopping, and direct to consumer are core concepts today that were rarely mentioned ten years ago. We work with retailers to better understand customer needs and missions, and use this to design routes to market and operating models, which deliver real competitive advantage.

The retail landscape has changed immeasurably in recent years driven by a rapidly evolving channel landscape, rapid swings in global and local economies, and increasing globalization of the consumer.  Against this rapidly evolving backdrop our customer-centric approach, robust analytical mindset, and dedication to working in partnership with senior management have never been more relevant.

We bring an unparalleled understanding of the customer, and a determined, analytical mindset to deliver results together with retailers globally

Our Thinking

wtorek, 8 listopada 2022

The forecourt of the future

Electric vehicle (EV) adoption across Europe is unstoppable. For fuel station forecourts this presents great change and opportunity in equal measure. In our latest report, we look at how the race to net zero is impacting the evolution of EV ownership, the future of charging and what consumers care about most, alongside its impact on forecourts. We also consider how forecourts can approach their strategy to futureproof business models and embrace the opportunities that lay ahead.

czwartek, 17 lutego 2022

Private Equity & Transactions 2021

2021 was a record year for transactions globally – as activity remained exceptionally strong despite the ongoing challenges of the COVID pandemic, global supply chain issues and the challenges of rising inflation and energy prices during the year.

środa, 19 stycznia 2022

Trading Places

Just fifteen years ago, the biggest threat to traditional commerce was the internet. Brands that were quick to launch transactional websites (and later apps) emerged as victors. Now those same brands face losing out to the emerging dominance of online marketplaces – the disruptor has become the disrupted.

poniedziałek, 28 czerwca 2021

The luxury of choice: 5 keys to success on multi-brand online platforms

From plucky upstarts to fixtures of the mainstream shopping scene, online retail platforms have become a growing pillar of sales for premium and luxury markets

czwartek, 8 kwietnia 2021

Opinion: Never again should we accept the notion of non-essential workers

It took a global pandemic to prompt society to reflect on the importance of work performed not only by healthcare and home care providers, but by delivery drivers, grocery store employees and other critical but modestly paid workers.

piątek, 26 lutego 2021

Four sustainability myths: are they holding your business back?

The Covid-19 crisis has elevated the importance of sustainability, but we must banish old thinking to build back better, writes Deidre Sorensen

środa, 17 lutego 2021

Hitting reset on luxury fashion

The luxury fashion industry is undergoing an important phase of transformation, initiated before the pandemic and now accelerated by it

piątek, 18 grudnia 2020

The future of retail in Hong Kong

Hong Kong has lost its status as the ultimate shopping destination for Chinese tourists

czwartek, 13 sierpnia 2020

Opinion: The new channel split is buying vs shopping

Online retail took a big step forward during lockdown but it still cannot capture the experience of shopping, while physical retail faces its own post-pandemic challenge

poniedziałek, 30 marca 2020

How to win the retail sustainability game in 2020

Consumer attitudes to ethical consumerism are unrecognisable from a decade ago. In 2010, the public agenda was just beginning to shame the likes of the fur trade. But now, the far-reaching topic of ‘sustainability’ tops the CEO’s agenda

środa, 25 marca 2020

It's the uncertainty not the hardship that's so difficult

It's hard to find the right hyperbole to describe these extraordinary times that we find ourselves in. Today more than a quarter of the world's population are operating under lockdown with this number continuing to escalate rapidly

wtorek, 24 marca 2020

Opinion: Coronavirus accelerates us to a retail tipping point

In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer term may seem impossible, or at least deferrable. But in many ways, it is even more important

wtorek, 4 lutego 2020

Koniec ery produktów! Niech żyje era usług!

OC&C Retail Proposition Index to doroczne, globalne badanie sprawdzające postrzeganie sieci handlowych przez konsumentów. Badanie prowadzone jest w 8 krajach i obejmuje blisko 650 detalistów, ocenianych przez 50 000 konsumentów. Tegoroczna edycja jest już ósmą odsłoną badania.

poniedziałek, 20 stycznia 2020

The perils of short-term reward

The blindingly obvious statement that many established retailers have failed to react decisively enough to structural shifts in the industry risks overlooking a more profound question

środa, 15 stycznia 2020

What HK should do to enhance image as shopping paradise

We have now seen ten consecutive months of double-digit year-on-year retail sales declines in Hong Kong. Retailers are wondering if there will be a recovery soon and how much recovery they can expect

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