Nicholas works with clients in B2C and B2B2C services industries, with particular expertise in automotive services, travel and leisure.
He also leads much of OC&C’s work across industry sectors in workforce optimisation and customer service strategies. Beyond that, Nicholas works with a select group of private equity clients at the point of transaction and especially supporting them in post-acquisition value realisation.
Education & Prior Experience
- Masters in Physics, Oxford University
"We love nothing more than getting our sleeves rolled up with our clients to create and implement a strategy that truly delivers for them."
Pricing contortions at Uber and the regulated end game
Uber's efforts to comply with California's new employment regulations - and prove that Uber is a tech platform, not a taxi firm - are entertaining to watch
Life in the fast lane
The world of automotive is in a period of unprecedented change: subscription models, car sharing, electric and autonomous collectively will transform the landscape for all companies in the automotive value chain
Unlock the keys to the future of car ownership
Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere
Stop or go
The world of automotive is changing, and fast. The advent of subscription models, mobility, car sharing, electrification and autonomous are all potential disruptions viewed as an opportunity by some and a worry or threat by others
Smartphone addicts and the reversing trend of driving safety
You read a lot about the zero-collision nirvana of autonomous driving, but cars have been getting safer for a long time
Reclaiming the commons - government's increasing role in mobility
Two news items today highlight that the boom in mobility is causing a tragedy of the commons: increased congestion on the roads and at the curbside.
AVs allow proposition reinvention, not just driver automation
As Henry Ford may have said: "If I had asked people what they wanted, they would have said faster horses"
Online car retailing: harder than it looks
Interesting to read about Shift's partnership with Cox/Mannheim to provide the physical infrastructure to underpin its online sales. Turns out grungy things like storage and reconditioning centers aren't going to be digitised any time soon
Same day delivery: wrong for Uber, right for the brave
Uber has shut down its same day parcel delivery business, and in fact it never made it beyond three US test cities