Disruptive Digital Models
Developments in the digital ecosystem have both revolutionized and disrupted routes to market for many retailers over the past few years. As a result, the retail space has seen winners and losers emerge at a faster pace than ever before: companies must be nimble and respond boldly to the opportunities and challenges that new technology and platforms presents, while maintaining sight of their core customer, mission, and behavior.
We support established bricks and mortar retailers and innovative digital pureplays to harness opportunities across channels and ensure their operating models are ready to deliver against customer expectations. Our capabilities include:
- Assessing and identifying new routes to market, with particular focus on the rapidly changing role of marketplaces
- Optimizing last mile logistics and customer service
- Designing commercial processes for online-led retail
- Developing strategies to take advantage of the emergence of voice commerce
This is a fast-moving area for us where our experience and insights are evolving rapidly. If you're looking for a fresh perspective on your digital retail strategy, we look forward to hearing from you.
Retailers must be nimble and respond boldly to the opportunities and challenges that new technology and platforms present