Nicholas Farhi

Senior Leadership

Nicholas serve clientes em serviços B2C e B2B2C, é especializado nos setores de serviços automotivos, viagem e lazer.

Ele também liderou grande parte do trabalho da OC&C em diversos setores da indústria em transversais como otimização da força de trabalho e estratégias de serviços ao cliente. Além disso, Nicholas trabalha com um grupo seleto de clientes de private equity no momento da transação e, especialmente, dando suporte para a valorização da empresa pós aquisição.

Educação e experiência anterior

  • Mestrado em Física, Oxford University

Publicações relacionadas

Unlock the keys to the future of car ownership

Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere

Going places

Times have been particularly tough for Travel, Transport and Logistics (TTL) operators, with the profits of leading brands such as Holiday Inn, Hertz and DHL all coming under pressure from recession and structural changes to their industries

The fog is lifting

For decades, customer service has been poorly understood – an afterthought to the proposition, a cost to be managed, or worse a series of independent and uncosted decisions which add up to an unplanned customer service experience

Consolidation prize

B2C Services is big business – around £80bn in the UK alone – but in contrast to retail, most B2C services markets are highly fragmented: the top players in aggregate often account for less than 20% of share, and independents thrive

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