Making life sustainable

For anyone yet to be convinced that the retail landscape is a rollercoaster ride, the 10th edition of our annual survey on how the world’s consumers rate their leading retailers marks the most volatile year of change in retailer ratings in its history.

This is most clearly illustrated in the UK, where against the backdrop of prolonged economic uncertainty and low consumer confidence, we have seen a major shift in what influences where people want to shop. This year’s study looks at four important trends, and the best practice retailers are doing to deliver winning ratings.

If you’d like to talk through our findings or are looking for more information on The OC&C Retail Proposition Index 2019, please contact our experts.