Reimagining retail in an omni-channel world
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Multi-category retailers face a variety of challenges today – managing channel shift, and supply chain complexity in a world of ever-increasing customer expectations requires a careful balancing act and can make prioritising difficult.

But we know you know that – the real question is, what should you do about it?

We work together with ‘big box’ retailers, department stores, and digital platforms to tackle the key questions facing senior management teams. Our projects in this space can often involve significant transformations to business strategy: we’re confident in tackling the difficult questions and providing bold, ambitious answers for our clients.

How we can help

  • 01

    Customer segmentation and brand positioning

  • 02

    Operating model re-design

  • 03

    Category strategy development and commercial optimisation

  • 04

    Store experience, service model, and labour optimisation

  • 05

    Digital strategy and proposition development

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Contact our Multi-Category team

Suggested reports

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Tuesday 30th January 2024

Facing the Fashion Future

Our Brazilian and British offices have joined forces to understand the pace of the fashion industry's transformation across Latam, the US, and Europe. 
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Monday 20th February 2023

Doing more with less

Overproduction is a long-lasting, deep-rooted problem for brands. 15-45 billion items of clothing produced every year are wasted, mostly ending up in landfill or incinerated. This...
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Friday 21st October 2022

All about value

In this, our 12th annual Retail Proposition Index, published at a time when consumers are grappling with cost-of-living pressures and confidence is at a...
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Thursday 20th October 2022

Moving consumers to sustainable choices

The UK retail sector has set itself an ambitious target of being net zero by 2040. It’s become clear the sector cannot achieve this...
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Tuesday 30th May 2023

Next Generation Operating Models

Brands continue to find themselves under pressure from all directions. Cost inflation, staff shortages, and ever-changing customer needs are all contributing to margin compression,...
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Monday 6th February 2023

7 key reflections for the retail sector

Despite a period of undeniable economic and political turbulence, the retail sector has performed resiliently, with spend holding up stronger in Q4 than many had feared. However,...
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Wednesday 16th November 2022

Lifelong Loyalty

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Monday 28th June 2021

The luxury of choice: 5 keys to success on multi-brand online platforms

From plucky upstarts to fixtures of the mainstream shopping scene, online retail platforms have become a growing pillar of sales for premium and luxury...
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