Reimagining retail in an omni-channel world
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Multi-category retailers face a variety of challenges today – managing channel shift, and supply chain complexity in a world of ever-increasing customer expectations requires a careful balancing act and can make prioritising difficult.

But we know you know that – the real question is, what should you do about it?

We work together with ‘big box’ retailers, department stores, and digital platforms to tackle the key questions facing senior management teams. Our projects in this space can often involve significant transformations to business strategy: we’re confident in tackling the difficult questions and providing bold, ambitious answers for our clients.

How we can help

  • 01

    Customer segmentation and brand positioning

  • 02

    Operating model re-design

  • 03

    Category strategy development and commercial optimization

  • 04

    Store experience, service model, and labour optimization

  • 05

    Digital strategy and proposition development

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Contact our Multi-Category team

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