Report Thursday 23rd November 2023

OC&C Retail Proposition Index 2023

We’re delighted to share the OC&C Retail Proposition Index, which anoints this year’s winning retailers in the eyes of consumers, and also highlights the key trends influencing UK consumer behaviour over the last year.

Now in its 13th year, the report is based on speaking to over 40,000 consumers and commenting on c.700 of the world’s leading brands.

From the resurgence of multichannel propositions to the growing importance of loyalty, the research reveals several critical consumer trends, and provides a unique long term time series on how these are evolving at both a market and retailer level.

The real question is, of course, what do retailers do about it?

We’ve put together 4 key imperatives for businesses to build resilience and position themselves for success over the next year.

If you would like to talk through our findings or are looking for more information, we’d be delighted to talk.

What we cover in this report

  • Optimise your physical footprint
  • Re-focus on driving share of wallet and loyalty
  • Sustainability remains important despite cost pressure
  • Deliver growth with a clear, differentiated model

Key Contacts

Tom Charlick

Tom Charlick

Partner

Matt Coode

Matt Coode

Partner

Suggested reports

View all reports

Tuesday 30th January 2024

Facing the Fashion Future

Our Brazilian and British offices have joined forces to understand the pace of the fashion industry's transformation across Latam, the US, and Europe. 
Read the report

Monday 20th February 2023

Doing more with less

Overproduction is a long-lasting, deep-rooted problem for brands. 15-45 billion items of clothing produced every year are wasted, mostly ending up in landfill or incinerated. This...
Read the report

Friday 21st October 2022

All about value

In this, our 12th annual Retail Proposition Index, published at a time when consumers are grappling with cost-of-living pressures and confidence is at a...
Read the report

Thursday 20th October 2022

Moving consumers to sustainable choices

The UK retail sector has set itself an ambitious target of being net zero by 2040. It’s become clear the sector cannot achieve this...
Read the report