Article jeudi 12th avril 2018

What was Facebook thinking?

The confusion (not least among US senators) as to Facebook’s strategy and business model continues. The continued accusation of « Facebook is selling your data! » is of course not helpful, because it doesn’t. Data is the oil of its advertising targeting engine, and it wouldn’t be so stupid to sell it…

…except that it turns out they were doing something far stranger than that. They were giving their data away. Virtually all of it. Free. To thousands of developers through Graph API.

Why?

For a long time, Facebook suffered from serious platform envy. The most successful advertising business ever didn’t want to be an advertising business: they want to move up the stack, to do the stuff that Apple and Google do, to approach the OS. And what do you need to do that?

Developers.

So until 2015 when Facebook cut off API access, they gave access to data (not just the profiles of users, but their friends too) free to any developer.

But not only was this a massive privacy breach, it was terrible strategy. You can’t be both a platform and an advertising business: a platform has to be a level playing field. You can’t encourage developers and then throw the rules in your favour. That’s why you don’t see any adverts in iOS or Android.

Facebook’s aspiration to build a platform, an economy of Apps, almost caused it to destroy its own position as the most valuable App of all. It’s hard to believe that Mark Zuckerberg knew or understood the extent, not only of privacy breaches, but of loss of their data and risk to their core business.

And still now, the consequences are coming back to hurt it as the public, and senators, realise what they were really doing.

Contacts clés

Michael Jary

Michael Jary

Senior Advisor

Articles recommandés

Voir tous les articles

mardi 30th mai 2023

Next Generation Operating Models

Brands continue to find themselves under pressure from all directions. Cost inflation, staff shortages, and ever-changing customer needs are all contributing to margin compression,...
Lire l'article

lundi 6th février 2023

7 key reflections for the retail sector

Despite a period of undeniable economic and political turbulence, the retail sector has performed resiliently, with spend holding up stronger in Q4 than many had feared. However,...
Lire l'article

mercredi 16th novembre 2022

Lifelong Loyalty

Loyalty programmes have long been used as a mechanism to secure customer loyalty and many have become significantly more sophisticated in recent years. Our latest...
Lire l'article

lundi 28th juin 2021

The luxury of choice: 5 keys to success on multi-brand online platforms

From plucky upstarts to fixtures of the mainstream shopping scene, online retail platforms have become a growing pillar of sales for premium and luxury...
Lire l'article