Rapport mercredi 22nd mai 2024

Training Transformed – The Skills Gap, AI, and the New Corporate Classroom

Dans le rapport

74%

of our respondents believe that blended training is the most effective form of training.

87%

of L&D buyers surveyed agreed that the ability to measure and communicate the business impact of L&D is becoming critical.

UK government estimates indicate that there are

c.200,000

vacancies requiring digital skills.

This is predicted to rise to

2.5 million

by 2030.

of

To understand the impact and magnitude of the changes taking place in L&D we conducted a survey of 600 senior HR professionals in the US and UK. This includes training buyers in both L&D functions and other business unit-specific functions. This was supplemented by targeted interviews with key industry participants and providers.

 

Key Insights

The landscape of the Learning and Development (L&D) industry is currently undergoing significant transformation. This change is propelled by a combination of robust market dynamics driven by a burgeoning skills gap, the rapid evolution of artificial intelligence (AI), and shifts in customer expectations, all of which means traditional providers need to adapt.

 

Sprinting to Keep Up with Moore’s Law

The widening skills gap, especially in digital competencies, poses a critical challenge to corporate sustainability and growth. This gap spans various industries and is expanding with time. Traditionally, companies engaged in a zero-sum battle to attract talent rather than focusing on upskilling. However, change is on the horizon. More executives are now recognising the inherent challenges associated with external hiring, so are increasingly turning towards training and upskilling their current workforce

 

Redefining the Corporate Learning Environment: The New Corporate Classroom

The long-term secular trends in training delivery have accelerated. Training has transitioned from in-person to virtual  (both self-guided and instructor-led) with emphasis on more practical and engaging content (e.g. sandboxes, immediate feedback exercises), and increased sophistication of learning pathways. This acceleration has been driven by multiple factors such as the Covid-19 pandemic which was a pivotal catalyst for migrating to online learning environments, and a growing demand for cost-efficient training solutions without compromising on educational quality.

Several trends are poised to shape the future of corporate training:

  • Blended Training Delivery: Purely self-paced models are highly cost-effective but increasingly are not delivering the learning outcomes and behaviour changes required. The shift to self-paced virtual training is stalling and new models combining traditional and digital learning methods are emerging to optimise cost-effectiveness and pedagogical impact. 71% of our respondents believe that blended training is the most effective form of training.
  • The AI Paradigm Shift: The rapid progress of AI is set to be game-changing in L&D driving personalised learner journeys, reducing content creation costs and allowing more interactive learning formats. While the L&D buyers surveyed generally agree that AI will lead to material change, many remain reluctant to adopt AI solutions due to concerns around cost and data privacy.
  • Emphasis on Return on Investment (ROI): Demonstrating the ROI of training programs is becoming a critical factor for L&D departments and will increasingly influence future procurement decisions. Training is increasingly centrally procured with dedicated teams managing an increasingly large share of spend. The need to demonstrate ROI means shifting away from completion rate as the primary success metric of training towards focusing on the development of new skills that measurably improve performance such as employee productivity or retention.

 

Evolving to Excel: Competition in L&D

The evolving dynamics within the L&D sector are leading to significant competitive shifts. Two primary business models have emerged:

  • Holistic Solutions: Single platforms sold as end-to-end learner journeys, aiming to consolidate a broad range of content across different modalities, integrated with a learning platform playing the role of an LMS/ LXP
  • Best-of-breed content providers: These are managed through Learning Experience Platforms (LXP) or Learning Management Systems (LMS), with learner journey design often taking place at the company level, likely driven by an LXP.

Although no clear winner can be defined at this moment, our research suggests a growing preference for platforms that can offer tailored, flexible learning solutions that are easily scalable and capable of integrating new technological advancements efficiently.

 

Implications for L&D Players

As the L&D industry navigates through these transformative times, the focus is shifting towards more innovative, personalised, and technologically integrated training solutions. For L&D providers the implications are clear:

  • It is increasingly critical to understand the specific needs and interests of your customer base, and the subject matter that resonates with them
  • Customer expectations will increasingly be that your delivery methods and solutions, align to the learning preferences and requirements of your target segment
  • Tracking the effectiveness of L&D programmes and demonstrating ROI will be critical in persuading senior executives to sign off on the investments required to deliver upskill and transform the workforce

 

For further information on our expertise in navigating the learning and development space, contact our experts today.

Contacts clés

Pedro Sanches

Pedro Sanches

Partner

Carl Evander

Carl Evander

Partner

Ed Plummer

Ed Plummer

Partner

Rapports recommandés

Afficher tous les rapports

mardi 14th mai 2024

Embedded Finance – Opportunities for ERP and payroll SaaS providers

Embedded finance presents a significant opportunity for SaaS ERP and payroll providers. Our research indicates that businesses who invest in embedded finance solutions can...
Lire le rapport

mercredi 20th mars 2024

Cybersecurity’s next winners – Specialist Service Partners and MSPs/VARS

Cyber security is notoriously high-growth and acyclical so it rightly attracts significant attention from investors. However, the space is increasingly complex and rapidly changing....
Lire le rapport

vendredi 15th décembre 2023

The next wave of digital marketplaces

In our second marketplaces annual report, we’ve conducted a major study of the world's top 250 digital marketplaces by gross merchandise value (GMV) to...
Lire le rapport

jeudi 16th mars 2023

From Rags to Riches

Fifteen years ago, when we heard the word ‘second-hand’, car boot sales and charity shops sprung to mind. Today, it’s come to mean something very...
Lire le rapport