B2B Products & Services

We develop and provide superior insight to the winning business models in complex B2B products and services sectors.

Our areas of expertise cluster into areas with common winning formulas:

  • The Built Environment: Making money where others fail in tight margin, superficially mature, industries
  • (B2)B2C Services: Traditional ecosystems undergoing rapid consolidation and value chain shifts
  • Outsourcing: Redesigning value chains to be structurally more effective
  • Science and Compliance: Turning innovation and risk functions into high margin businesses

Within these areas, we bring together end-customer insight, operational excellence, and in-depth sector knowledge in six key sub-sectors where we have unrivalled experience;

We develop and provide superior insight to the winning business models in complex B2B products and services sectors

Our thinking

Tuesday, March 31, 2020

No-one in mobility is set up to win the 2020s auto battle — yet

Forget autonomous vehicles and car sharing—the auto industry’s real opportunity lies in giving consumers access to cars without the hassle of ownership and risk

Wednesday, November 6, 2019

The next generation of FM – will tech cannibalise or enhance business models?

The facilities management (FM) industry has long been reliant on the unending demand for labour. It was good for everyone. The slow and steady growth seemed guaranteed, and there was a well-known operating model for how to win. But the good times are over

Tuesday, August 20, 2019

Unlock the keys to the future of car ownership

Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere

Tuesday, July 2, 2019

Not so fast

The world of automotive is at the start of a period of unprecedented change: subscription, car sharing, electrification and autonomous all at once

Friday, December 15, 2017

Testing Times - TIC 101 Index 2017

In our last review of the TIC sector (which we called TIC-TOCK), we identified several emerging trends, such as the superiority of focus over pure scale and the changing basis of competition, with implications for both organic growth and M&A priorities

Monday, October 17, 2016

Reaction time

The Global FM market has entered a period of significant change. Savvier, more aggressive buyers are fuelling a healthy M&A landscape

Friday, March 4, 2016

A pain in the neck

During the Autumn Statement, the Government announced its intention to clamp down on whiplash claims. Two wide-reaching reforms were proposed

Monday, February 22, 2016

Tic-tock

Testing, Inspection and Certification (TIC) services has been a highly attractive market on the agenda of major investors across the globe. However, growth rates have declined significantly since 2012, with average growth of 11-16%pa dropping down to just 6% in 2014

Wednesday, August 19, 2015

Sink or swim

Too many of the world's leading B2B Services firms are at risk of revenue and margin decline - and only a few are acting with sufficient aggression to pursue their next wave of profitable growth

Friday, May 30, 2014

Global warning

The B2B Services sector is diverse but contains some of the world’s most successful businesses. Leading players are capitalising on waves of outsourcing

Wednesday, April 10, 2013

Second globalization

In the course of 2012, Wendel has asked OC&C Strategy Consultants to assess the effects of the globalization of economies on both management practices and governance models of major multinational corporations

Wednesday, January 4, 2012

Moving into the fast lane

The B2B Services sector is a huge and profitable market, but poorly understood, and typically given much less attention than more mature consumer-facing industries. As a result, grasping the realities of how this sector functions can be a source of tremendous value

Tuesday, December 20, 2011

Pricing for profit

Companies tend to set their prices too low in the business-to-business market. Regardless of pricing policy, some customers end up paying a price that is not justified by the amount they buy or the costs that they incur

Tuesday, November 29, 2011

Higher and higher

As Western economies are showing hesitant growth paths and uncertainty is freezing investment plans, growth options are dwindling for multinational companies (MNCs) and many heads are turning to China

Thursday, October 6, 2011

The fog is lifting

For decades, customer service has been poorly understood – an afterthought to the proposition, a cost to be managed, or worse a series of independent and uncosted decisions which add up to an unplanned customer service experience

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