Retail

Retail is one of OC&C’s longest-standing strengths –as recognised by our team achieving the highest possible score in the Financial Times' UK Leading Management Consultants 2018. We collaborate globally to serve clients of all varieties and sizes, from multinational grocery giants through to nascent online category specialists:

  • Our grocery team partners with market leaders in the UK and around the world to deliver strategic, transformational, and operational projects. Our clients tell us they see us as their 'go to' thought partner for the key strategic and commercial issues they face.
  • In apparel, we bring experience from across the value chain to help retailers successfully address consumers' rapidly evolving expectations. By taking a holistic view of proposition and supply chain, we deliver recommendations tailored to both client and customer.
  • Multi-category: We work together with 'big box' retailers and department stores to tackle the key questions facing senior management.  Our experience covers a broad spectrum of questions including Category Strategy, Operating Model Re-Design, and International Expansion.
  • Speciality & Luxury: We have deep expertise across the broad spectrum of categories within retail, ranging from Discount to Luxury, and from Juvenile to Pets.
  • Disruptive Digital Models: Routes to market are changing fast: platforms, social shopping, and direct to consumer are core concepts today that were rarely mentioned ten years ago. We work with retailers to better understand customer needs and missions, and use this to design routes to market and operating models, which deliver real competitive advantage.

The retail landscape has changed immeasurably in recent years driven by a rapidly evolving channel landscape, rapid swings in global and local economies, and increasing globalisation of the consumer.  Against this rapidly evolving backdrop our customer-centric approach, robust analytical mindset, and dedication to working in partnership with senior management have never been more relevant.

We bring an unparalleled understanding of the customer, and a determined, analytical mindset to deliver results together with retailers globally

Our thinking

Monday 28 June 2021

The luxury of choice: 5 keys to success on multi-brand online platforms

From plucky upstarts to fixtures of the mainstream shopping scene, online retail platforms have become a growing pillar of sales for premium and luxury markets

Friday 26 February 2021

Four sustainability myths: are they holding your business back?

The Covid-19 crisis has elevated the importance of sustainability, but we must banish old thinking to build back better, writes Deidre Sorensen

Wednesday 17 February 2021

Hitting reset on luxury fashion

The luxury fashion industry is undergoing an important phase of transformation, initiated before the pandemic and now accelerated by it

Friday 18 December 2020

The future of retail in Hong Kong

Hong Kong has lost its status as the ultimate shopping destination for Chinese tourists

Thursday 13 August 2020

Opinion: The new channel split is buying vs shopping

Online retail took a big step forward during lockdown but it still cannot capture the experience of shopping, while physical retail faces its own post-pandemic challenge

Monday 30 March 2020

How to win the retail sustainability game in 2020

Consumer attitudes to ethical consumerism are unrecognisable from a decade ago. In 2010, the public agenda was just beginning to shame the likes of the fur trade. But now, the far-reaching topic of ‘sustainability’ tops the CEO’s agenda

Wednesday 25 March 2020

It's the uncertainty not the hardship that's so difficult

It's hard to find the right hyperbole to describe these extraordinary times that we find ourselves in. Today more than a quarter of the world's population are operating under lockdown with this number continuing to escalate rapidly

Tuesday 24 March 2020

Opinion: Coronavirus accelerates us to a retail tipping point

In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer term may seem impossible, or at least deferrable. But in many ways, it is even more important

Monday 20 January 2020

The perils of short-term reward

The blindingly obvious statement that many established retailers have failed to react decisively enough to structural shifts in the industry risks overlooking a more profound question

Wednesday 15 January 2020

What HK should do to enhance image as shopping paradise

We have now seen ten consecutive months of double-digit year-on-year retail sales declines in Hong Kong. Retailers are wondering if there will be a recovery soon and how much recovery they can expect

Thursday 05 December 2019

Making life sustainable

The 10th edition of our annual survey on how the world’s consumers rate their leading retailers marks the most volatile year of change in retailer ratings in its history

Sunday 29 September 2019

What’s in store for retail analytics?

At OC&C we’re increasingly deploying our big data analytics capability in Retail. As we support retailers with analytics, we’re looking at what’s new and what’s to expect in the next 12 months

Friday 30 August 2019

What does COSTCO's successful debut in China tell us about today's retail market?

So far China has been a very challenging market for global retailers. As our China retail expert and partner Jack Chuang commented - it is hard for foreign retailers to fully localise a well-proven 'home' market model for China

Tuesday 27 August 2019

Making plus size profitable

Plus sized clothing is one of the fastest growing sectors in UK fashion retail, but it is not without challenges

Wednesday 21 August 2019

Opinion: Stores can beat online by avoiding tyranny of choice

Bricks-and-mortar retailers who want to beat the online giants could do worse than listen to the wisdom of philosophers like Kierkegaard – or Homer Simpson – says Michael Jary

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